Maybe I'm PMSing.

Poor AT&T Universal Card.   But seriously.   Fix your damn site.

Tuesday, September 30, 2008

Dear Universal Card Customer Service,

Every month I pay your company via your website, but this month my login information was rejected as “incorrect.”   The truth was that you were forcing everyone to re-register, but your misleading error message wasted several minutes of my time & a significant amount of my patience while I tried to figure out a nonexistent login mistake.

When I finally discovered that I needed to re-register, I attempted it.   I was not only asked for the security code on my credit card which I cut up several months ago (you guys bumped up my rates for a single, lonely late payment in I don’t know how many years of timeliness), but also a “security word.”   Another misleading turn of phrase, which had me utterly confused, thinking it was one of the answers to the multiple “security questions” I had set up when I first registered at your site: my favorite song, my pet’s name, my 1^st grade teacher’s last name, etc.   When in actuality it was the single most common, traditional word used for every banking or credit institution; so common that it’s not even called anything --- they just ask “mother’s maiden name please.”

More time & patience wasted.   Why do you want to do this to your customers?   How does wasting our time benefit your business?

When I got your CSR on the phone I was asked for a “password,” which, in utter consistency with your company’s communication skills so far, actually was the same as the “security word.”   More wasted time while I insisted I did not know of any “password,” & he then explained that it was my mother’s maiden name, & then had to explain that it was called different things depending on where you were.   I was a total bitch & probably ruined at least a few minutes of his day.   But in the end I apologized because I realized that this was not really his fault.   It’s the fault of whatever dickhead in your company that set up the various communications on your website & at your phone center.   Whoever he or she or they are either need to finish up whatever ESL courses he or she or they have left to complete, or go work for the circus where they have clowns who are actually hired to play jokes on people.

Enclosed is my payment for this month.   Your poor, unfortunate CSR & demonstrably powerless Tech Support guy are sending me a new card, with which I will re-register at your website before cutting it up again.  

I am writing to let your know that you are blocking your customers’ attempts to give you money.   Frankly I think you should refund me the postage.   Please give up the “mystery & intrigue” approach; all I wanted to do today was pay you.

Dead-Fast

This stuff works. That's all I have to say.

Crossword With A Pen.

There's Judy Garland taking Buddha by the hand
And then these 7 little men get up to dance
They say Confucius does his crossword with a pen...

When Blogchex unceremoniously collapsed, I began writing The Long Way Home again here on Blogger, but my dear friend & fellow music geek O-Dogg made himself a nest at Wordpress.

And it ate at me.

I wanted a blog at Wordpress too.

So, secretly, I started writing there. I didn't even tell O-Dogg at first. I didn't tell anyone. I just wanted to see if I liked it, see if I had other things to write about that I didn't write about here at Blogger. I made the focus music, & I started writing. I had some random visitors who cheered me on. I found that I suddenly had blog diarrhea when it came to music.

When another music geek friend Keith began publishing his own blog I got this idea. I mean, I know Keith has virtual novels to write about music; we conduct music nerd discussion probably 50 times a month. And Crossword With A Pen became a group blog. There are 5 of us, although I'm currently the only one who's got the runs.

Anyway, I told Lara once she got her bio up there I'd actually tell people about it. So here it is.

Crossword With A Pen.

Steak.

Since my regular Beef Bowl place at Palama Market closed down, I've been on the look out for other alternatives to McDonalds. Even though they've got the McRib this month. According to the Blood Type Diet, potato is no good for us Type Os, so I've got to get some distance from those evil french fries.

It was a sojourn to Foodland for my grandmother's ice cream (I'm still lactose intolerant.) that caused me to park in the Foodland parking lot, get out of my car, & then walk directly into a charcoal, spice, & beef-flavored smoke.

It's like Huli Huli Chicken. Only better; it's steak.

I wasn't hugely impressed with the steak plates we used to eat in the airport area, although it was still pretty good. However, immersion in steak-enhanced smoke is a great persuader. And, it was about time for lunch anyway.

Those steaks looked about as good as they smelled. I don't get to hibachi very often, & I'd have to say that the smell of grilling steaks is one of the most festive, happy smells I can think of.

Could these guys do rare? Absolutely they could, by request. Did I remember to arrange for the rare steak? No, I forgot. The smell was just too enticing. I can't think when I'm salivating. Also, the ice cream was melting.

Not only were these boys cooking up the food I was brought up on (this & spaghetti; it's all I can remember), but they were also frying up another favorite food: shrimp!

(Shrimp is the fruit of the sea. You can barbecue it, boil it, broil it, bake it, saute it. Shrimp-kabobs, shrimp creole, shrimp gumbo. Pan fried, deep fried, stir-fried. There's pineapple shrimp, lemon shrimp, coconut shrimp, pepper shrimp, shrimp soup, shrimp stew, shrimp salad, shrimp and potatoes, shrimp burger, shrimp sandwich.)

Turns out these guys are a completely different company from the other steak plate stands I saw at other supermarkets. Apparently all the money changing was done inside Foodland, so I went inside to order my lunch as well as interrogate the friendly guy at the Steak Table.

Ono Hawaiian Steaks has stands at various Foodlands on various days, from 10am-6pm. Their schedule is kinda crazy:

Tuesday: Beretania
Wednesday: Mililani
Thursday: Market City & Koko Marina
Friday: Ewa Beach

A steak plate, or steak & shrimp plate, is $6.50 & comes with an ice cold can of soda (Diet Coke, my elixir of life.). You can also buy a 1 lb steak by itself.

Surf & Turf for me, please.

Steak & shrimp plate obtained, I hurried outside to enjoy the sunshine & devour my delicious-smelling food. There was a table of condiments including Tabasco shoyu, but I was starving at this point. Who cared about the ice cream. At first glance I remembered I had forgotten to request my steak rare, but quite frankly the slices of beef looked great... medium.

I can't remember the last time I ate steak medium. I think it was at Morton's, & I had ordered rare. You'd think at Morton's you could get rare.

Anyway.

Under the shade of the Foodland parking lot trees, with the scent of charcoal still on the air, I sat down on a bench with my steak & shrimp & an ice-dripping can of Diet Coke.

I've been lucking out like a madwoman lately. This was awesome steak, & believe you me, I am a steakologist. It was soft, aromatic, with just enough fat. The lack of blood wasn't an issue. I could see that the beef had been heartily seasoned, but to be honest, I couldn't identify the seasoning exactly.

But it was very, very good. I'd like to learn this seasoning mix. No, they wouldn't tell me.

I highly recommend this place. The tough part is being in the right parking lot at the right time.

See you guys at Beretania Foodland on Tuesday.

I got the ice cream home ok, btw.