I continue to hate on Yelp.

Recently I got an earful from a friend who felt I was unwise to post this. Believe it or not, it actually wasn't Darren. But while my friend had good points, my beef with Yelp remains.

Nothing further has resulted from Yelp's enabling, but the very principle that this company is based on just bothers me.

Recently I joined Yelp Sucks, which is basically a bunch of business owners & employees who want to vent about how Yelp wronged them. After reading various entries, I realized that here was a bunch of people who basically wouldn't even be here if their accounts on Yelp hadn't been deleted for one reason or another. "Please take me back, Yelp; please let me post on your site," was what the site topics (Yanked Account, Deleted Reviews) seemed to say.

And here I thought I was going to meet other people who want to destroy Yelp.

So much for that.

Here's my beef:

1. No accountability=chickenshit free-for-all. Yelp! is a website where people can create an account & then write reviews about various businesses. They are identified by their first name & last initial, which means basically nothing accountability-wise.

In the case of Mary M, one of these reviewers was able to post criticism of me, identifying me by name, in a review for the bar I work in, which made obvious where I worked. Luckily for me, Mary was so unique that I immediately knew who she was from reading her "review," & frankly, the bad press was desirable to me.

I immediately told Mary I knew who she was. Faced with the unexpected accountability, Mary cordially contacted me & apologized, editing out her bad review. To be honest, I wanted her review to remain the way it was, but the fact of the matter is if Yelp! users actually had to own up to whatever they said, they might not be saying it.

I don't support the Enabling Of Chickenshitness. That's what Yelp! does.

2. Momma's skirts for the attackers, prohibition of defense from the victims. In spite of reviews which not only publicly identify employees & (obviously) their location, defense responses are not allowed. My post responding to Mary was removed for "personal attack" (heh, irony).

When I responded, I knew that any reader would know who I was & could even show up at the bar when I worked to harrass me if so desired. I have no problem with accountability, & I have no problem with being accused of "personal attack." I do have a problem with an anonymous user being protected while attacking me. That's just --- you know --- not fair.

I should be allowed to hit back.

3. How Yelp! makes money. This is what really causes me anger. After providing the common man (or stalker or fat chick, whatever) with a weapon to attack businesses with, with the other hand Yelp! offers the attack victims defense tools... for a price.

It turns out that Yelp! does allow businesses to respond publicly to these kinds of attacks... if businesses pay them. For $150/month, businesses can post responses to reviews. In the comments at this article, a business owner said that Yelp! customer service offered him the ability to remove one bad review every 6 months... for $350/month.

No doubt I'm going to get another earful for posting this, but it's one of the prices of speaking one's mind. While there are those who dislike me for it, you can't say it's not fair. There's my picture there on the right. It was taken where I work & where you'll be able to find me tonight should you care to discuss anything with me.

You can also anonymously post your grievances with anything I've said in the comments below. Personal attacks are more than welcome.